The Irrelevant Process II

This blog is written mostly tongue in cheek. Some points may be informative. Please provide your feedback.
If you suffer from self-irrelevancy, please seek professional advice.

Hello. So what can be done to make a process relevant? Simply find out what the "workaround the process" has that the original process doesn't have, and incorporate it.
In yesterday's example, the "workaround the process" of me calling the golf course directly has the advantage over the original process of a person at the specific golf course knowing the situation days in advance. The original process only shows certain open times available to me. As a result, the original process cannot give me the entire situation, which makes it irrelevant.
If the original process could incorporate the entire situation, it would be the preferred choice, because only one number would have to be remembered by the customer, instead of searching through the entire listing for all the golf course numbers.
So let's say the original process is now identical to the "workaround the process", and has become relevant. Will people start to use the original process again, or stick with what's worked for them lately? More tomorrow.

Regards,
Irrelevant