The Irrelevant Phone Customer
This blog is written mostly tongue in cheek with some informative items mixed in. Please provide your feedback.
If you suffer from self-irrelevancy, please seek professional advice.
Hello. Today I spent over an hour on the phone trying to get info. One call was for ticket info. The other was a logon to look at my portfolio. In both cases, I'd left a half hour to make the calls. Mistake! I'm convinced you need over an hour whenever you have to call a help/ticket line.
Why? First you have to get through the automated part. If you lucky to get the exact directions you need to get what you want, go buy a lottery ticket immediately! If your request is more obscure (as I found out mine was), please ensure you hit the correct buttons. Guessing is probably your best bet, as the directions are not very clear. Be warned that one wrong guess will send you back to the main menu to try again.
If you can avoid the automated infinite loop, the next phase is waiting for a live person. That alone will take at least half an hour on average. In the meantime you'll be comforted by sounds self-described as music playing at too high a volume which you're helpless to change. For that reason I recommend a speakerphone and privacy.
If you do get a live person (I did once today), you'll probably find as I did they are not in the right area. Before they transfer you, please ask them for the number they're transferring you to. Otherwise, when (not if) you get cut off, you'll have to start over.
Could these things be avoided? Of course. Will anyone take the action to do it? No way. Why bother? After all, you're an irrelevant phone customer. Use the web, and leave my phones alone will be the company cheer. Of course, the web doesn't give the answer either, but at least it is honest about thinking you're irrelevancy. And that type of honesty money can't buy.
Regards,
Irrelevant
If you suffer from self-irrelevancy, please seek professional advice.
Hello. Today I spent over an hour on the phone trying to get info. One call was for ticket info. The other was a logon to look at my portfolio. In both cases, I'd left a half hour to make the calls. Mistake! I'm convinced you need over an hour whenever you have to call a help/ticket line.
Why? First you have to get through the automated part. If you lucky to get the exact directions you need to get what you want, go buy a lottery ticket immediately! If your request is more obscure (as I found out mine was), please ensure you hit the correct buttons. Guessing is probably your best bet, as the directions are not very clear. Be warned that one wrong guess will send you back to the main menu to try again.
If you can avoid the automated infinite loop, the next phase is waiting for a live person. That alone will take at least half an hour on average. In the meantime you'll be comforted by sounds self-described as music playing at too high a volume which you're helpless to change. For that reason I recommend a speakerphone and privacy.
If you do get a live person (I did once today), you'll probably find as I did they are not in the right area. Before they transfer you, please ask them for the number they're transferring you to. Otherwise, when (not if) you get cut off, you'll have to start over.
Could these things be avoided? Of course. Will anyone take the action to do it? No way. Why bother? After all, you're an irrelevant phone customer. Use the web, and leave my phones alone will be the company cheer. Of course, the web doesn't give the answer either, but at least it is honest about thinking you're irrelevancy. And that type of honesty money can't buy.
Regards,
Irrelevant
posted by Irrelevant at 2:33 PM
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